Digital reputation agency

Protect, improve, and control your brand’s reputation across Google, review platforms, and AI environments.

+103 reputation projects across 30 countries

ORM and digital reputation for brands that need to control how they are perceived online

At Adentity, we help companies, institutions, and large organizations protect, improve, and strengthen their digital reputation across the channels where user trust is built: Google Business Profile, Trustpilot, review platforms, media outlets, forums, social media, and AI-powered search engines.

We design ORM strategies, Online Reputation Management, to organize the digital conversation, reduce reputational risks, and strengthen positive brand perception with a measurable, operational, and business-aligned approach.

Review and review platform management

We manage your brand’s reputation on Google Business Profile, Trustpilot, and other relevant platforms. We define protocols, respond to reviews, analyze opinions, and turn every interaction into an opportunity to strengthen user trust.

Digital reputation and AI reputation

We audit how your brand appears in environments such as ChatGPT, Gemini, Claude, Perplexity, or AI Mode. We analyze mentions, sources, associated messages, and inconsistencies to detect reputational risks and improve how AI interprets and represents your organization.

ORM, social listening, and crisis management

We monitor the digital conversation across reviews, social media, media outlets, forums, and relevant spaces to detect patterns, risks, and opportunities. We activate ORM strategies to prevent crises, reduce the impact of negative content, and regain reputational control.

Digital reputation experts for brands with high online exposure

Digital reputation no longer depends on a single channel. Today, it is built on Google, platforms such as Trustpilot, social media, media outlets, forums, and also in AI-generated answers. Every review, mention, or result can influence user perception, trust, and decision-making.

At Adentity, we combine strategy, data analysis, proprietary technology, and operational experience to help brands understand what is being said about them, where the risk is generated, and which actions can improve their reputational position sustainably.

An ORM model designed to make data-driven decisions
Phase 1

Briefing and understanding of reputational risk
We understand the brand context, the channels involved, internal teams, risks, the impact of the issue, and the reputational scope of the project.

Reputational audit and quick wins
We analyze reviews, review platforms, Google results, mentions, sources, sentiment, and AI presence to detect risks, patterns, and improvement opportunities.

ORM strategy and action roadmap
We define a roadmap with priorities, protocols, key channels, corrective actions, and monitoring criteria adapted to the reality of the organization.

Implementation, monitoring, and reporting
We activate the agreed actions, measure reputation evolution, and deliver clear reporting with actionable data for Marketing, CX, Communications, Management, or Customer Service teams.

Benefits of managing your digital reputation with Adentity

Turn your brand’s digital reputation into a strategic asset

More control, more analysis, and an ORM strategy designed to protect trust in your brand.

Trust a team of digital reputation and ORM experts

We have a team specialized in digital reputation, Google Business Profile, Local SEO, review analysis, social listening, and visibility in AI-powered search environments.

We work with brands that need to understand how they appear, how people talk about them, and which reputational signals influence user decisions. We combine strategic criteria, proprietary technology, and operational capacity to support highly demanding projects.

ORM, monitoring, and reputational analysis tools

We combine strategic consulting, proprietary software, and monitoring systems to analyze large volumes of reviews, brand mentions, sentiment, trends, and results in AI environments.

Our tools allow us to detect risks, classify sources, measure reputational evolution, and obtain useful real-time information to make better decisions across Google, Trustpilot, social media, forums, media outlets, and AI-powered search engines.

5.0
Como director de Autoescuela Residencial estoy muy satisfecho con el trabajo de Pablo. Tras unos días de agobio por la suspensión de la cuenta de Google de mi negocio, me atendió de forma rápida y profesional. Rápidamente supo qué estaba pasando y la solución a implementar. En 48 horas estaba todo solucionado. Totalmente recomendable.
Lidia GM profile picture
Lidia GM
5 months ago
Estoy muy contenta con el servicio de Adentity, en concreto con Pablo. Google suspendió la ficha de Google my business en la empresa donde trabajo y ellos nos ayudaron a recuperarla de forma rápida y sin inconvenientes. El trato ha sido totalmente profesional, cercano transmitiendo mucha confianza en el proceso y en sus funciones. Sin duda muy recomendable.
Fer Moliné profile picture
Fer Moliné
6 months ago
Soy CMO y he tenido que pelearme encarnecidamente con las fichas de Google en dos empresas distintas. La gente de Adentity, juega en otra liga. Me han resuelto el problema dos veces, en dos empresas diferentes. Un equipazo Champions League y aquí al ladito…
Grandes profesionales. Contacte con ellos por un problema oon mi perfil de empresa en Google. Atentos y claros desde el primer contacto. Estrategia de recuperación y creación de un nuevo perfil indicando todos los pasos concretos para llevar a cabo la solución del problema. Finalmente se ha conseguido y mi experiencia no puede ser mejor. Eduardo un excelente profesional, en contacto acompañándome durante todo el proceso, una persona cercana y amable atendiendo mis abundantes consultas y dudas para que la.gestion sea la correcta. Sin duda un gran acierto haberles contratado.
Elisa Molina profile picture
Elisa Molina
11 months ago
Me ayudaron a resolver un problema con mi perfil de google. El trato fue cordial desde el principio y son buenos profesionales. Una empresa útil y recomendable para quienes necesitan apoyo con servicios digitales.
Grandes profesionales. A mí me ha sido de gran ayuda para impulsar mi nuevo negocio. Ha sido un proceso fácil y ágil que me ha permitido delegar tareas imprescindibles para darse a conocer en Google. Volvería a contar con ellos sin dudarlo.
Muy recomendable.
Carolina Silva profile picture
Carolina Silva
3 years ago
No suelo publicar reseñas, pero esta vez lo hago porque siento que se lo merecen. Tuve un problema en noviembre con mi perfil de empresa y me solucionaron el problema de forma muy eficaz y rápida.
Hace un par de días volví a necesitar sus servicios, por lo que contacté nuevamente con ellos y, de nuevo, un diez. Allan es un profesional y experto en lo que hace, pero además, me hace sentir acompañada en el camino hacia una solución de forma amable y cercana. La empatía y la humanidad es algo que se agradece mucho hoy en día a la hora contratar un servicio. Gracias chicos y enhorabuena 🙂

Digital reputation for every type of organization

ORM for brands with high reputational exposure

In large organizations, digital reputation requires coordination, a global view, and operational capacity. We help organize the public conversation, detect risks, and turn online reputation into a stronger, measurable, and more controlled strategy.

Digital reputation for companies that need to build trust

We work to make every opinion count, every profile inspire trust, and every platform work in favor of the business. A well-managed reputation improves perception, conversion, and competitiveness.

A specialist ORM partner for your clients

We collaborate with agencies that need expert support to manage digital reputation, reviews, Trustpilot, Google Business Profile, social listening, and brand presence in AI environments.

Frequently asked questions
What does a digital reputation agency do?

A digital reputation agency analyzes, manages, and improves how a brand is perceived on Google, review platforms, social media, media outlets, forums, and AI environments. The goal is to protect trust and reduce reputational risks.

ORM stands for Online Reputation Management. It is the strategic management of a brand’s online reputation, including reviews, mentions, search results, review platforms, reputational crises, and digital perception.

Yes. We analyze each case, define response criteria, and work to reduce its impact without compromising brand identity. We also review potential policy violations when appropriate.

Sí. Auditamos cómo aparece tu marca en ChatGPT, Gemini, Claude, Perplexity o AI Mode, analizamos fuentes y mensajes asociados, y diseñamos acciones para mejorar su representación.

Yes. We audit how your brand appears in ChatGPT, Gemini, Claude, Perplexity, or AI Mode, analyze sources and associated messages, and design actions to improve its representation.

Yes. We manage the brand’s reputational presence on Google Business Profile, Trustpilot, and other relevant platforms depending on the sector, market, and project objectives.

Speak to an expert now

Turn your brand’s digital reputation into a competitive advantage with an ORM strategy based on data, technology, and expert criteria.